Refund & Cancellation Policy

Last Updated: January 2025

At Neev Technologies, we strive to provide excellent service and ensure customer satisfaction. This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations of our services. All refunds are subject to the specific terms agreed upon during the initial project discussion and contract signing.

1. Refund Eligibility

Eligible for Refund

  • Service not delivered as per agreed specifications in the initial contract
  • Significant deviation from project requirements as outlined in the agreement
  • Technical issues that cannot be resolved as per contract terms
  • Service cancellation within the timeframe specified in the initial agreement
  • Non-delivery of services within agreed timeline (with valid reasons as per contract)
  • Any other conditions explicitly mentioned in the signed project agreement

Not Eligible for Refund

  • Change of mind after project completion
  • Client's failure to provide required materials/information
  • Delays caused by client's delayed feedback or approvals
  • Services already delivered and approved by client
  • Third-party service costs already incurred

2. Refund Process

Step-by-Step Refund Process:

  1. Refund Request: Submit a written refund request via email to hello@neevtechnologies.in with reference to the signed agreement
  2. Review Period: We will review your request within 3-5 business days against the contract terms
  3. Assessment: Our team will assess the project status and refund eligibility based on the initial agreement
  4. Approval/Denial: You will receive written communication about the decision with reference to contract terms
  5. Processing: Approved refunds will be processed within 7-10 business days as per agreement
  6. Confirmation: You will receive confirmation once the refund is processed

3. Refund Timeline

Processing Timeframes:

  • Request Review: 3-5 business days
  • Refund Processing: 7-10 business days
  • Bank Transfer: 2-5 business days (depending on bank)
  • Total Timeline: 12-20 business days from request to receipt

Important Notes:

  • Refund timeline may vary based on payment method used
  • International transfers may take additional 3-5 business days
  • Weekends and public holidays are not counted in processing time
  • Bank processing times are beyond our control

4. Refund Amount Calculation

Refund Calculation Method:

  • Contract-Based Refunds: All refund amounts are calculated according to the terms specified in the initial project agreement
  • Before Development Starts: As per contract terms (typically 100% refund minus third-party costs)
  • During Development: Refund percentage based on project completion stage as outlined in the agreement
  • After Project Completion: Subject to the specific terms mentioned in the signed contract
  • Custom Terms: Any special refund conditions agreed upon during initial discussion will be honored

Deductions:

  • Third-party service costs (hosting, domains, APIs, etc.)
  • Bank transaction fees
  • Work completed and approved by client
  • Administrative processing fees (5% of refund amount)

5. Cancellation Policy

Project Cancellation:

  • Clients may cancel projects with written notice
  • Cancellation requests must be sent to hello@neevtechnologies.in
  • Work completed up to cancellation point will be charged
  • All project materials must be returned to Neev Technologies
  • Confidentiality agreements remain in effect post-cancellation

Service Cancellation:

  • Maintenance services can be cancelled with 30 days notice
  • Hosting services require 7 days notice
  • SEO services can be cancelled with 15 days notice
  • Consultancy services can be cancelled immediately

6. Payment Method Refunds

Refund Methods:

  • Bank Transfer: Refund to original payment method
  • UPI: Refund to original UPI ID
  • Credit/Debit Card: Refund to original card
  • Digital Wallets: Refund to original wallet

Special Cases:

  • If original payment method is unavailable, bank transfer will be used
  • Client must provide valid bank details for transfer
  • International clients will receive refund via international wire transfer
  • Currency conversion rates will apply for international refunds

7. Dispute Resolution

If you are not satisfied with our refund decision, you may:

  • Request a detailed explanation of the decision
  • Provide additional documentation to support your case
  • Request escalation to senior management
  • Seek mediation through a neutral third party
  • Pursue legal remedies as per applicable laws

8. Contact Information

For refund and cancellation requests, please contact us:

Email: hello@neevtechnologies.in

Subject Line: "Refund Request - [Project Name]" or "Cancellation Request - [Project Name]"

Required Information:

  • Project/Service name
  • Payment reference number
  • Reason for refund/cancellation
  • Supporting documentation (if any)
  • Reference to signed agreement/contract

9. Policy Updates

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.